How do I reset my password or unlock my account?

Password issues are the single most common help‑desk request. Use your organisation’s self‑service portal or follow the password‑reset link on the login page, making sure to follow any multi‑factor‑authentication steps. If you’re locked out, contact the service desk so they can verify your identity and unlock the account. Avoid requesting a reset unnecessarily because changing a password while working remotely can lead to other login problems