I’m having trouble with multi‑factor authentication, VPN or Citrix—what should I do?

In regulated environments, support teams also deal with secure access issues. Make sure your authentication token or mobile authenticator app is working and that the time and date on your device are correct. For VPN problems, check your network connection and restart the VPN client. If you’re using virtual‑desktop software such as Citrix and an application hangs, logging off and back on often clears the session; if that doesn’t work, contact IT to reset your profile