Let's make IT personal again!
Businesses choose us because our values are based on partnership, trust, and transparency. We don’t deal in tech, we deal in people and our loyal partners are a testament to the way we do business at Compex.
PARTNERSHIP
Our collaborative approach produces a streamlined, reliable and simple infrastructure. We talk to a range of team members, not just the decision maker so we can truly understand how you can get the most from your IT systems. We focus on the IT side of the business, so you can focus on growing your business.
TRANSPARENCY
Transparency is just one of the things that makes us stand out as an IT support partner. Our costs are set via our plans and extras can be added to suit you. We’ll always talk to you in clear and simple terms that cut out all the jargon and confusing acronyms.
TRUST
You’re a business owner, not an IT expert, but your business can’t thrive without it. That’s where great IT support comes in. You can trust us to work hard to find and fix problems before you know anything about them. This saves you time, worry and keeps your business running like clockwork.
PEACE OF MIND
When you have great IT support, you have the freedom and confidence to grow your business and excel at what you do. We work in the background making sure everything is running smoothly and we’re on hand to solve problems straight away.
The Compex Way
Giving our clients 360 degree Peace of Mind
You need an IT partner that can take care of it all. From IT support to strategic advice, internet connectivity and phone to data security. We’ll work alongside you as your own IT department.
So, with our clients in mind, the S.A.F.E method was born, giving you complete 360 degree peace of mind.
STRENGTHEN
You don’t want any suprises when it comes to keeping your sensitive data secure.
That’s why we implement a multi-layered approach, to help prevent cybercrime and minimise the
risk to your firm. Giving you peace of mind.
ASSIST
You need an IT Partner that will not only fix your issues in a timely manner (that’s a given) but also to help guide your firm to make the right tech decisions for now and for the future.
This involves working with you to create a roadmap, budgeting and manage risk.
FLEXIBILITY
You and your team are often out of the office. So, it’s crucial to have the right tech to help your team do their best work from anywhere with little interruption.
We’ll make sure your tech is seamless all the time, wherever they are.
ENHANCE
You and your team need to make sure you’re getting the most from your technology and it’s as operationally efficient as possible.
We’ll help you use your tech effectively whilst simplifying and streamlining, helping your team be more efficient and productive.
5 Star IT Support
We’ve provided high-quality, award winning managed IT support to lots of happy customers. Here’s what a few of them say about us.
When Your IT Works, So Does Your Team
We believe that a productive workplace is a happy one, and vice versa. That’s why you can always count on us to equip you and your team with the right tools for the job. Great IT is an investment in your people.
We’re big fans of technology but never lose sight of what’s really important – people. Your staff are our primary focus. We support the users of IT, ahead of the IT itself. This approach allows us to ensure your people have the right tools, which are supported to work for them, and not the other way around.
The result: a happy, busy team and satisfied customers
Customer Feedback
CALLS ANSWERED
WITHIN 15 SECONDS
We know how frustrating IT problems can be. That’s why we aim to answer calls to our service desk within 15 seconds. We’ll help you get back to your day as quickly as possible.
FIRST CONTACT
RESOLUTION
We aim to resolve issues first at the first point of contact. We measure the percentage of First Contact Resolutions we achieve, so we can track the number of issues we receive that are resolved after just one interaction.
CUSTOMER
SATISFACTION – CSAT
We’re always looking for ways to improve the service we give to our clients. We conduct satisfaction surveys after each support case is closed or a project is completed.
Invest In Your People
A productive workplace is a happy one and productive workplaces need outstanding IT. You can only move forward when you understand what’s holding you back.
Let us equip you and your team with the right tools, infrastructure, and protocols to get the most out of your IT systems.
We support the users of IT, ahead of the IT itself. The result? A happy, productive team and satisfied customers.
Carbon Neutral by 2026
We’re conscious of our impact on the environment, so our goal is to become carbon-neutral by 2026. We’ve joined forces with Play It Green to make our workforce climate positive and engage our team in sustainable change.
If you’re thinking of switching IT support companies, you must read this guide first….
Inside, you’ll discover:
- Why you want a partner that thinks strategically.
- The reasons business owners and managers like you switch IT support providers
- How to protect the most important asset your business owns
- Why you should be highly sceptical of all IT support businesses (yes, including us)
Our 6 month money back guarantee!
If you (and your team) aren’t ECSTATIC about choosing us anytime during your first 6 months simply let us know and we’ll refund your ENTIRE initial investment back immediately!
PLUS we’ll pay you an additional £1,000 to say “sorry for wasting your time”
Is your Technology Holding you back?
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Compex IT Limited - Birmingham
Compex IT Limited - Nuneaton Branch
Frequently Asked Questions
What should I look for in a business IT support company?
Look beyond the basic promise of fixing IT problems. A good IT support company should provide reliable day-to-day support while also taking a proactive approach to security, maintenance, technology planning and business growth. You should also feel that your IT provider understands your organisation rather than treating you like another ticket number.
What is the difference between IT support and a managed IT service?
Traditional IT support can focus on fixing problems when they happen. A managed IT service takes a more proactive approach, with ongoing monitoring, maintenance, security and strategic advice designed to prevent problems and improve your technology over time.
Should I outsource IT support or hire an in-house IT team?
It depends on your organisation, but outsourced IT support can give smaller and growing businesses access to a wider range of technical expertise without the cost of employing a large internal IT team. An outsourced IT partner can also work alongside your existing team where you already have internal IT expertise.
How do I know if it is time to change IT support companies?
Warning signs can include slow response times, recurring IT problems, poor communication, unexpected costs, security concerns or an IT provider that only reacts when something breaks. If your current provider isn't helping you plan for the future, it may be time to look for a more proactive IT partner.
What makes Compex IT different from other IT support companies?
We see ourselves as an IT partner rather than simply a supplier. We take time to understand your organisation, your people and your goals, then combine day-to-day IT support with security, technology advice and longer-term planning.